UNYOUG Event -- March 19, 2010 -- Rochester

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UNYOUG Event -- March 19, 2010 -- Rochester

Postby sam » Tue Mar 23, 2010 2:49 pm

sam
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Posts: 490
Joined: Mon Apr 09, 2007 11:56 am
Location: Rochester, NY

Oracle Support Followup

Postby sam » Mon Apr 05, 2010 1:49 pm

Here are items from Joanne Nolan, Oracle Support

=> Customer Quick Reference Guides - http://www.oracle.com/support/library/index.html#guides

=> Oracle Technical Support Policies - http://www.oracle.com/support/policies.html
=> Lifetime Support - http://www.oracle.com/support/lifetime- ... olicy.html

=> Advisor Webcasts, Document ID 405149.1
=> Speed Trainings or Links to Recorded Training, IDs 555057.1 or 603505.1

=> My Oracle Support Configuration Manager
  - Log into My Oracle Support -> Collector tab for a video tutorial, FAQ, Prerequisites, Getting Started, Quick Start, Installation and Administration Guides, and other helpful resources.
  - My Oracle Support Health Checks Catalog, Doc ID 868955.1
  - Advisor Webcasts, Document ID 405149.1; specifically My Oracle Support Configuration Manager
  - My Oracle Support login page -> Priority Handling
  - Service Request Priority Routing Using Configuration Manager, Doc ID: 555057.1
  - Log into My Oracle Support -> Reports > Inventory Report –OR- Dashboard > Inventory Region.  Inventory Report, Doc ID 733251.5

=> Patches and Updates
  - My Oracle Support Patches and Updates, Doc ID 847410.5
  - Oracle Recommended Patches - Oracle Database, Doc ID 756671.1
  - Patch Wizard Utility, Doc ID 976188.1 and FAQ, Doc ID 976688.1
  - Patch Set Updates for Oracle Products, Doc ID 854428.1
  - Recorded Trainings, Doc ID 603505.1 for the Patches and Updates viewlet
  - Critical Patch Updates and Security Alerts
  - Oracle Recommended Patches -- Oracle Database, ID 756671.1
  - Critical Patch Update (CPU) Advisory http://www.oracle.com/security/critical ... pdate.html
    and http://www.oracle.com/technology/deploy ... alerts.htm
  - Patch Set Updates  - http://stddrwiki.us.oracle.com:7778/twi ... n/OverView

=> Newsletter subscriptions
  - Oracle Newsletters - http://www.oracle.com/newsletters/index.html

=> My Oracle Support
  - Personalization - Customizing the SR region to only include SRs created by me as well as including my favorites
  - Settings -> Hot topics emails – SR favorites; Monitor Products product bugs marked as favorites
  - Knowledge Tab ->
=> Online documentation
  - Tools and Training -> Training Web Seminar, ID 559337.1
  - Tools and Training -> Diagnostics Tools, ID 559339.1
  - Tools and Training -> Welcome and Info Centers
  - Oracle E-Business Suite Electronic Technical Reference Manuals (eTRM), ID 150230.1

=> Oracle Events - http://events.oracle.com/

=> Communities
  - My Oracle Support -> Communities tab
  - Oracle Community http://www.oracle.com/us/community/index.html

=> Oracle By Example http://www.oracle.com/technology/obe/start/index.html

=> Oracle University http://education.oracle.com/pls/web_pro ... ?page_id=3
sam
Site Admin
 
Posts: 490
Joined: Mon Apr 09, 2007 11:56 am
Location: Rochester, NY


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