Oracle + Sun: Transforming the Industry Jeff Barteld, Oracle Corporation
Oracle: Extracting the most value from Support Joanne Nolan, Oracle Corporation
Exadata2 Technical Overview Dave Foster, Oracle Corporation
Determine the Direction for your Oracle Forms and Reports Applications Martin Disterheft, PITSS America
Software Configuration Management – Development and Release Process Andy Blake, Paramount Computing Associates
UNYOUG Event -- March 19, 2010 -- Rochester
Oracle Support Followup
Here are items from Joanne Nolan, Oracle Support
=> Customer Quick Reference Guides - http://www.oracle.com/support/library/index.html#guides
=> Oracle Technical Support Policies - http://www.oracle.com/support/policies.html
=> Lifetime Support - http://www.oracle.com/support/lifetime- ... olicy.html
=> Advisor Webcasts, Document ID 405149.1
=> Speed Trainings or Links to Recorded Training, IDs 555057.1 or 603505.1
=> My Oracle Support Configuration Manager
- Log into My Oracle Support -> Collector tab for a video tutorial, FAQ, Prerequisites, Getting Started, Quick Start, Installation and Administration Guides, and other helpful resources.
- My Oracle Support Health Checks Catalog, Doc ID 868955.1
- Advisor Webcasts, Document ID 405149.1; specifically My Oracle Support Configuration Manager
- My Oracle Support login page -> Priority Handling
- Service Request Priority Routing Using Configuration Manager, Doc ID: 555057.1
- Log into My Oracle Support -> Reports > Inventory Report –OR- Dashboard > Inventory Region. Inventory Report, Doc ID 733251.5
=> Patches and Updates
- My Oracle Support Patches and Updates, Doc ID 847410.5
- Oracle Recommended Patches - Oracle Database, Doc ID 756671.1
- Patch Wizard Utility, Doc ID 976188.1 and FAQ, Doc ID 976688.1
- Patch Set Updates for Oracle Products, Doc ID 854428.1
- Recorded Trainings, Doc ID 603505.1 for the Patches and Updates viewlet
- Critical Patch Updates and Security Alerts
- Oracle Recommended Patches -- Oracle Database, ID 756671.1
- Critical Patch Update (CPU) Advisory http://www.oracle.com/security/critical ... pdate.html
and http://www.oracle.com/technology/deploy ... alerts.htm
- Patch Set Updates - http://stddrwiki.us.oracle.com:7778/twi ... n/OverView
=> Newsletter subscriptions
- Oracle Newsletters - http://www.oracle.com/newsletters/index.html
=> My Oracle Support
- Personalization - Customizing the SR region to only include SRs created by me as well as including my favorites
- Settings -> Hot topics emails – SR favorites; Monitor Products product bugs marked as favorites
- Knowledge Tab ->
=> Online documentation
- Tools and Training -> Training Web Seminar, ID 559337.1
- Tools and Training -> Diagnostics Tools, ID 559339.1
- Tools and Training -> Welcome and Info Centers
- Oracle E-Business Suite Electronic Technical Reference Manuals (eTRM), ID 150230.1
=> Oracle Events - http://events.oracle.com/
=> Communities
- My Oracle Support -> Communities tab
- Oracle Community http://www.oracle.com/us/community/index.html
=> Oracle By Example http://www.oracle.com/technology/obe/start/index.html
=> Oracle University http://education.oracle.com/pls/web_pro ... ?page_id=3
=> Customer Quick Reference Guides - http://www.oracle.com/support/library/index.html#guides
=> Oracle Technical Support Policies - http://www.oracle.com/support/policies.html
=> Lifetime Support - http://www.oracle.com/support/lifetime- ... olicy.html
=> Advisor Webcasts, Document ID 405149.1
=> Speed Trainings or Links to Recorded Training, IDs 555057.1 or 603505.1
=> My Oracle Support Configuration Manager
- Log into My Oracle Support -> Collector tab for a video tutorial, FAQ, Prerequisites, Getting Started, Quick Start, Installation and Administration Guides, and other helpful resources.
- My Oracle Support Health Checks Catalog, Doc ID 868955.1
- Advisor Webcasts, Document ID 405149.1; specifically My Oracle Support Configuration Manager
- My Oracle Support login page -> Priority Handling
- Service Request Priority Routing Using Configuration Manager, Doc ID: 555057.1
- Log into My Oracle Support -> Reports > Inventory Report –OR- Dashboard > Inventory Region. Inventory Report, Doc ID 733251.5
=> Patches and Updates
- My Oracle Support Patches and Updates, Doc ID 847410.5
- Oracle Recommended Patches - Oracle Database, Doc ID 756671.1
- Patch Wizard Utility, Doc ID 976188.1 and FAQ, Doc ID 976688.1
- Patch Set Updates for Oracle Products, Doc ID 854428.1
- Recorded Trainings, Doc ID 603505.1 for the Patches and Updates viewlet
- Critical Patch Updates and Security Alerts
- Oracle Recommended Patches -- Oracle Database, ID 756671.1
- Critical Patch Update (CPU) Advisory http://www.oracle.com/security/critical ... pdate.html
and http://www.oracle.com/technology/deploy ... alerts.htm
- Patch Set Updates - http://stddrwiki.us.oracle.com:7778/twi ... n/OverView
=> Newsletter subscriptions
- Oracle Newsletters - http://www.oracle.com/newsletters/index.html
=> My Oracle Support
- Personalization - Customizing the SR region to only include SRs created by me as well as including my favorites
- Settings -> Hot topics emails – SR favorites; Monitor Products product bugs marked as favorites
- Knowledge Tab ->
=> Online documentation
- Tools and Training -> Training Web Seminar, ID 559337.1
- Tools and Training -> Diagnostics Tools, ID 559339.1
- Tools and Training -> Welcome and Info Centers
- Oracle E-Business Suite Electronic Technical Reference Manuals (eTRM), ID 150230.1
=> Oracle Events - http://events.oracle.com/
=> Communities
- My Oracle Support -> Communities tab
- Oracle Community http://www.oracle.com/us/community/index.html
=> Oracle By Example http://www.oracle.com/technology/obe/start/index.html
=> Oracle University http://education.oracle.com/pls/web_pro ... ?page_id=3